Support

How can we help?

Answers to the most common questions about buying, vesting and claiming ORDX.

Frequently asked

Which network is ORDX on?

ORDX is an ERC-20 token on Polygon PoS mainnet with 18 decimals. Purchases, vesting and claims all happen on Polygon.

What can I pay with?

POL, USDC or USDT on Polygon. USDC and USDT count as $1. POL is priced live by the Chainlink POL/USD feed. You also need a small amount of POL for network fees.

Do I need ETH or pay Ethereum fees?

No. Everything runs on Polygon, so network fees are paid in POL and are usually a few cents.

When do I receive my ORDX?

Public rounds (Genesis, Orbit, Expansion) deliver ORDX to your wallet in the same transaction. Seed and Private allocations are held by the vesting contract and released after TGE.

How does Seed and Private vesting work?

Seed: 20% unlocks at TGE, then after a three-month cliff the remaining 80% releases in nine equal monthly amounts from month 4 to month 12. Private works the same with 25% at TGE. A month is 30 days. You claim from the dashboard.

Is there a minimum or maximum?

Seed and Private have a $2,000 minimum. The public rounds have a $50 minimum. There is no maximum per wallet. A round stops when its allocation is sold.

Can I get a refund?

No. Purchases are final. There are no refunds.

Which wallets are supported?

Any personal wallet that supports Polygon, such as MetaMask, Trust Wallet, Rabby or OKX Wallet. Do not buy from an exchange account. The tokens can be lost.

My transaction is pending. Did I lose my funds?

No. A pending transaction is waiting for the Polygon network. Open it on Polygonscan from your wallet. If it fails, the payment is not taken (only the network fee). Your dashboard only shows a purchase once it is confirmed on-chain.

Why do I see two transactions when paying with USDC or USDT?

The first approves the sale contract to take that exact amount. The second is the purchase. POL purchases need only one transaction.

I don't see ORDX in my wallet.

Add the ORDX token to your wallet using the official address on the Contracts page. Seed and Private tokens appear only after you claim them from the dashboard.